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Bet365 Casino Customer support
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Review |
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The quality of support that I received at Bet365 can only come from a casino that has been established for a long time. Their FAQ page is one of the most in-depth that I've seen, but if you can't find an answer to your question there, you'll be able to get in touch with someone from customer support in plenty of different ways.
First up, Bet365 Casino operates a number of toll-free telephone numbers that cover the majority of Europe, the United Kingdom, and Canada. If, for whatever reason, you don't feel like phoning the customer support team, then just drop their 24/7 email support a quick line and they'll be happy to phone you instead. I didn't find many casinos that would do that.
Perhaps the most efficient way to get an answer is to use the live chat functionality inside the software. Once again, this is no normal Live Chat. Bet365 have gone the extra mile by separating their chat team into different groups so that your question gets answered quicker.
Having a technical problem? There's a dedicated team for that. Don't understand the welcome promotion? Just select the team dedicated to promotions and you are away. When it comes to customer assistance, Bet365 Casino just can't be knocked. Many other online casinos could learn a lot from these guys.
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About |
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Their casino is available in two versions: browser-based (Windows, Mac & Linux) and as a mobile application (Android & iOS apps). While all versions provide safe, stable, and smooth gameplay, the graphics and selection of the games are best in the no download version. This version will run on all major operating systems, so players with a web browser can play even on Mac and Linux powered devices.
Regarding the browser, I suggest using only Chrome, because, in my experience, casino games from some providers won't work in Firefox and Opera. Please note that you can always check the latest information regarding supported browsers directly at Bet365 Casino on their help page.
The lobby navigation is simple and easy. Games are sorted by category, and you have the option to store your favourites in a separate folder. Their policy is known as "one account for all" and it means that through a single account you can enjoy all of their services, including the sportsbook, poker room, bingo, and live betting. Previously, Bet365 had an executable program for Windows, but like a majority of online casinos, they abandoned this approach. The problem was, if you decided to go with the installation of software on your desktop PC, you were limited to a smaller selection of only Playtech games. So, for example, when I want to play Microgaming casino favourites, I must play on the Bet365 website.
To ensure true portability, Bet365 also offers a stripped-down version of their casino which can be run from various types of mobile phones.
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Review |
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Of course, a casino is ultimately judged by the range of games that it has to offer, and I think I can confidently say that no matter what your preferred casino game is, you'll find it at Bet365.
The live dealer games are the highlight of the selection, which are streamed directly to your browser. I prefer gambling on live baccarat tables with the highest limits, but their live casino also offers table favourites such as Blackjack, Roulette, Sic Bo, and Casino Holdem, all with varying limits on the maximum stake.
If live action isn't your thing, then there are hundreds of slot games for you to get stuck into. Yes, you've obviously got all the traditional casino games in abundance, but also a number of unique games such as Bonus Bowling, which are there to keep you entertained if you fancy something different. And if you're a video slots player, then you have to check out Bet365 Casino for the Marvel Slots series that they have. It is obvious to me that a lot of effort and money have been spent on them, and they're well worth it, even if you're not a comic fan!
New slots published in February 2025:
- Age of the Gods: God of Storms II
- Anaconda Uncoiled
- Chilli Xtreme
- Shark Blitz
- Leprechaun's Luck: Cash Collect
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Bet365 Casino Deposit and withdrawal methods
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Overview |
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The first thing I noticed is that they have a huge range of deposit and withdrawal options listed on their page related to banking. As Bet365 is one of the premium Paypal casinos and I use this eWallet on a daily basis, I was quite disappointed when I realized that it is only available to a few countries. Unfortunately, my country of residence wasn't one of them. Regarding depositing restrictions, please note that since the last Bet365 casino review, using credit cards has been banned for UK customers. Anyway, I discovered that there are a plethora of other deposit options available to me, including all major debit and credit cards, e-wallets, and vouchers. I have selected Neteller for a deposit because it is fast and I already have a Net+ plastic card, so it is easy to make a cash withdrawal at the local ATM.
I don't know if it is necessary to say that wire transfer is also possible. What I mean is that there is probably no online casino in existence that doesn't allow wire transfers.
Withdrawals are similarly straightforward, and Bet365 has some of the quickest turnaround times in the industry. The only time I needed to wait a few days to receive my money was when I initiated my first withdrawal. The reason is the KYC procedure, which is common to all licensed casinos.
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What's happening with Bet365 Casino?
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Awards |
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2021Bet365 Casino is #1 in 2021 by CasinosExplorer.
2020Bet365 Casino is #1 in 2020 by CasinosExplorer.
2019Bet365 Casino is #1 in 2019 by CasinosExplorer.
2017Bet365 Casino is best operator in 2017 by EGR.
2010Bet365 Casino is best gambling site in 2010 by eGaming Review magazine.
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Changelog |
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Bet365 is now licensed In Ontario, Canada. Mar 2022
All casino games except Playtech's are now located in the Games folder. Oct 2021
Won the SBC Award for best casino operator in 2020. Dec 2020
Indian Net Banking, UPI, and PhonePe are available payment methods at the Bet365 cashier. Sep 2020
They have moved the NetEnt slots from Vegas to the Games section. Aug 2020
They have redesigned the casino website. I am undecided if it looks better or worse. It looks unique, for sure. Jan 2018
The new iOS and Android casino apps allow better personalization of the lobby by allowing tagging of favourites and provide over 100 games. Sep 2016
It revoked all services to players from South Africa. Mar 2015
Bet365 created new "Vegas" section with Netent games. Jun 2014
In order to comply with Australian regulations and obtain betting license, Bet365 has to stop providing casino service. Aug 2011
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